If you believe that a right has been violated in your business relationship with the Bank, we suggest that you try to resolve the disputed situation in a direct communication with the Bank's employees. In most cases, the disputed situation can be resolved quickly and simply to mutual satisfaction.
If after the conversation you are not satisfied with the solution reached, please submit a written complaint, indicate that it is a complaint and deliver it to us in one of the following ways:
- Hand over to employees at any bank branch,
- Send to the Bank's address:
Adriatic Bank a.d. BEOGRAD
- through an electronic or mobile banking application, if the complaint relates to services that the service provider provides or has provided through those services
- by using the means of remote communication that is used to conclude the contract to which the complaint refers
Please state in the letter which rights have been violated, attach documentation and provide your personal data for proper identification.
The bank will record your complaint in its database, carry out a detailed and objective check of the allegations from the complaint and if it is determined that your rights have been violated, it will implement concrete measures to correct it to mutual satisfaction.
The bank does not charge for handling complaints, and the answer will be sent to you no later than 15 days after receiving the complaint. In accordance with the applicable regulations, this deadline can be extended by a maximum of 15 days, which the Bank will inform you of in writing within 15 days of receiving the complaint.
NBS, Postal Fax 712, Belgrade, within 6 months of receiving the answer or the deadline for sending the answer.